I purchased a brand-new Chery Omoda 5 directly from the dealership, and yet within less than two years, the brake discs warped and became dangerously deformed. This defect put me and my passengers at serious risk. When I took the vehicle to the authorized service center, I expected the issue to be resolved under warranty—as it should be for a new car.
Instead, I was told the discs would only be replaced if I paid out of pocket, despite the fact that the car is still under full warranty. The staff at the service center blamed me for the issue, saying it was “user error”, and treated me with complete disrespect—as if I was being unreasonable for even asking. I’ve been driving for 30 years and have owned all kinds of vehicles, from Volvo to Tofaş to Golf, and I’ve never experienced a brake issue like this on a brand-new car.
Chery refuses to admit that this is a manufacturing defect, not something caused by the driver. The warped discs on such a new vehicle are unacceptable and clearly point to poor quality control.
I’m extremely disappointed and formally filing a complaint against Chery. A brand that promotes itself as reliable and modern should take ownership of safety-related faults. I demand a full explanation and replacement of the faulty parts without charging me a single ₺. Anything less is negligence.
I brought my Chery Omoda 5 to the service center at just 29,000 km because the car began to vibrate noticeably during braking. The service team diagnosed the issue as a warped brake disc—something they even admitted was likely caused by a material defect. But despite this, they refused to cover the ...
We bought our Chery Tiggo 7 Pro Max brand new from Chery Incar Kayseri just 5 months ago. During our first long-distance trip, at only 4015 km, we noticed vibrations and a loud humming noise coming from the brakes while descending a hill. We immediately booked a service appointment. At the service ...
I own a Chery Omoda 5, and my vehicle has only 12,000 km on it. Recently, I began noticing a noticeable vibration when decelerating in 2nd gear. At first, I assumed this was normal behavior until I drove the exact same model owned by a friend—his vehicle did not have this issue at all. On May 15, I...
I own a Chery Omoda 5 Pro with only 4,000 km mileage, and I have been facing a troubling issue with the brake pedal. Whenever I lift my foot off the brake, it makes a metal-to-metal striking noise. When I first visited the service center, the brake pedal was lubricated, but nothing changed. The fol...
I purchased a brand new Chery Omoda 5 Pro on May 9, 2025, and didn’t even make it home before the car broke down. After driving only 30 km, the engine fault warning light appeared. We immediately contacted the dealership and had to tow the vehicle back to the service center. They assured us that a ...
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