I own a Chery Omoda 5, and my vehicle has only 12,000 km on it. Recently, I began noticing a noticeable vibration when decelerating in 2nd gear. At first, I assumed this was normal behavior until I drove the exact same model owned by a friend—his vehicle did not have this issue at all.
On May 15, I took my car to the authorized service center. The staff member who assisted me acknowledged that other customers had reported the same problem, implying this is a known and recurring (possibly chronic) issue with this model. However, I was told there’s no available fix and nothing they can do about it, even though my vehicle is still under warranty.
This is completely unacceptable. A manufacturer that is aware of a recurring defect yet refuses to take action is not one I can recommend. If this issue is not resolved promptly, I will pursue all my legal rights to ensure accountability.
Chery must take full responsibility and provide a permanent solution for this vibration issue. Selling a car with a known manufacturing flaw and ignoring customers after the sale is not how you build trust. I demand that someone contact me and offer a proper resolution immediately.
I brought my Chery Omoda 5 to the service center at just 29,000 km because the car began to vibrate noticeably during braking. The service team diagnosed the issue as a warped brake disc—something they even admitted was likely caused by a material defect. But despite this, they refused to cover the ...
I purchased a brand-new Chery Omoda 5 directly from the dealership, and yet within less than two years, the brake discs warped and became dangerously deformed. This defect put me and my passengers at serious risk. When I took the vehicle to the authorized service center, I expected the issue to be r...
I purchased my Chery Omoda 5 seven months ago. 1- The driver seat constantly makes creaking noises and is pressed against the gear shift, causing continuous friction sounds. 2- Whenever I place my phone on the charging station, it starts freezing because the area overheats excessively. During the 50...
I own a Chery Omoda 5 Pro with only 4,000 km mileage, and I have been facing a troubling issue with the brake pedal. Whenever I lift my foot off the brake, it makes a metal-to-metal striking noise. When I first visited the service center, the brake pedal was lubricated, but nothing changed. The fol...
I’ve been facing a frustrating issue with my Chery Omoda 5 that’s made long-distance travel nearly impossible. Despite having fuel in the tank, the low fuel warning light never turns off. It constantly shows as if I’m running on empty, even when the tank is full. When I called the Chery authorized ...
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