5
Buket is very satisfied with the result
Resolved

My New Trunki Kids' Suitcase from Carter's Broke Before First Use

My New Trunki Kids' Suitcase from Carter's Broke Before First Use
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May 23, 2024 10:48 pm
34
Buket's Thank You Message
“I received a phone call from Carter's regarding the matter. They provided me with the phone number of the gentleman who is the importer of Trunki suitcases and gave me the opportunity to speak with him directly. The gentleman had already been informed about the issue and offered me options: I could either send the product for repair or he could explain to me what I needed to do to fix it myself. I chose to repair it myself instead of dealing with shipping. He explained very clearly and understandably what I needed to do and assured me that if I caused any damage during the repair, he would take responsibility. Thanks to this, we resolved the issue very practically. I would like to thank both Carter's and Trunki for their solution-oriented approaches. Thank you also for not disappointing my trust.”

I bought a Trunki brand children's suitcase from Carter's yesterday, and the strap broke before I could even use it. Regrettably, I reside in a different city and it is not convenient for me to bring it back to the store. I was initially thrilled with this purchase, but now I find myself concerned about potential future issues with this suitcase.

May 24, 2024 9:36 am (10 hours after complaint)

Dear Valued Customer, First of all, thank you for your feedback. Your complaint has been forwarded to the relevant departments, and you will be contacted regarding the matter as soon as possible. Sincerely, Carter’s Customer Service

Buket
Buket
June 07, 2024 4:39 pm

I received a phone call from Carter's regarding the matter. They provided me with the phone number of the gentleman who is the importer of Trunki suitcases and gave me the opportunity to speak with him directly. The gentleman had already been informed about the issue and offered me options: I could either send the product for repair or he could explain to me what I needed to do to fix it myself. I chose to repair it myself instead of dealing with shipping. He explained very clearly and understandably what I needed to do and assured me that if I caused any damage during the repair, he would take responsibility. Thanks to this, we resolved the issue very practically. I would like to thank both Carter's and Trunki for their solution-oriented approaches. Thank you also for not disappointing my trust.

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