Carrefour Won't Take Back the Electronic Device Under Unconditional Return

newly ordered a product with order number 151334655 from Carrefour SA, realized that it did not meet the specifications, attempting to return the item through online channels, I was asked to provide pictures via WhatsApp for a clearer understanding. To ensure transparency, I even went the extra mile to record a video. Shockingly, the customer representative coded the item as "used" and forwarded the images to another department. It was later revealed, upon contacting the representative directly, that the product I received had its tags intentionally scratched off before being dispatched. Upon reviewing Carrefour SA's official website, I discovered that there is an unconditional 14-day right of withdrawal without any specific conditions mentioned. I urge everyone not to use Carrefour SA's online shopping platform, especially when considering electronic products, to avoid making the same mistake. Instead of deceiving customers, the company should uphold the unconditional return policy that is rightfully available within the initial 7 business days.