On Wednesday, April 9, I purchased a water heater (thermosyphon) from CarrefourSA via the Hepsiburada website. According to the standard delivery terms, the product was supposed to be shipped on April 10 and estimated to reach me by April 11. However, the item still has not been dispatched. I contacted CarrefourSA through the Hepsiburada system using the "message seller" feature, asking, "Are you putting a ribbon on the package or something? Why hasn't it been shipped yet?" They replied saying that they ship items within "1-3 business days." Despite this, the product still has not been shipped. We currently have no hot water at home and are unable to take showers. Ms. Güler S***, Chairwoman of Sabancı Holding, is a long-time customer of mine, and I have her personal contact information. Should I really have to embarrass myself by contacting her directly about this issue? Is this the only way CarrefourSA employees will properly fulfill their duties? I urgently expect the water heater to be shipped immediately.
tried out the CarrefourSA Mobile app for some online shopping, it's been the weirdest three days, and my expected delivery is nowhere in sight. I'm sitting at home, feeling like a victim of this ordeal, and to make matters worse, my grievances remain unattended to. The individuals I've tried to comm...
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
I created and purchased a shipment through the Geliver website using Hepsijet. I requested home pickup, but I never received an SMS or a call. I set up the shipment yesterday, and there has been no communication whatsoever. I called Hepsijet, but they showed no interest and simply redirected me to e...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
I purchased the "Altus Al 445 Nx 5 Program Dishwasher" with order number 155378292 from the website on 03/03/2024. It was delivered to my address by the "Hepsijet" courier on 07/03/2024. On the same day, I scheduled a service appointment for installation. The service gave me an appointment for insta...
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