I created and purchased a shipment through the Geliver website using Hepsijet. I requested home pickup, but I never received an SMS or a call. I set up the shipment yesterday, and there has been no communication whatsoever. I called Hepsijet, but they showed no interest and simply redirected me to email support. I sent an email, but no one has responded. I called again twice today, and still no courier has shown up. I’m now embarrassed in front of the person I promised to send the package to—the parcel is still sitting at home. I expect an urgent response; otherwise, I want a full refund so I can send the package myself. This kind of carelessness is unacceptable.
Hello. I ordered a newborn baby girl hospital outfit set from Hepsiburada, and the delivery was supposed to be handled by their affiliated courier company, Hepsijet. Unfortunately, I’ve encountered a completely unacceptable situation. Despite two delivery attempts, no one from the courier company ca...
I placed an order relying on Hepsijet’s guarantee of next-day delivery, but two days have gone by, and my package is still missing. We are currently on the third day without any clear updates. Whenever I reach out to customer support, the replies I get are unclear and fail to provide any actual solu...
It is impossible to get in touch with the Hepsijet company; even though our package has reached the delivery area, it is not being delivered. After struggling to reach customer service, they say, "Don’t worry, our courier will come to you," but no one comes or goes. In this day and age, how can a sh...
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
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