I ordered an iPhone 11 64 GB on March 27, 2023, using order number 20235138836 at https://www.turkcell.com.tr/pasaj. The item was given to me on March 31 in the afternoon. When I took the phone out of the box and checked it, I saw that it was broken. I called Turkcell Pasaj's customer service to ask for a return or exchange after talking to Apple. They said the dispute resolution center would get in touch with me, but after five days, they still hadn't. So I called Pasaj customer service again, and this time A** told me to send the phone to a service center in Kayseri that was allowed to fix it. After I sent the phone and a report to the service center, the phone was sent back to me. I sent it back to Turkcell Pasaj, but now they say the report is wrong and it needs to be sent back to the service center again. I've been having trouble with this for almost a month. I want Apple to fix the broken phone or give me my money back. If I have to, I'll use every right I have and make a complaint with the Consumer Rights Agency.
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
Comments