I Can't Cancel My Cambly Membership in the App Within 14 Days! No Such Option Given
During the Black Friday campaign, we got a gift membership for my mom. The instructors aren't holding any classes, and she hasn't been able to attend any. They promised, "You can return it within 14 days," but there's no option for returns on the website. Those thinking about getting a membership should reconsider. It's not ethical to enroll people through a campaign, not provide classes, and then make returns difficult in this way. People deserve better than this. If you're considering signing up, be cautious and make sure they live up to their promises before committing.
Hello, We contacted you via the email address you provided to assist you with the issue you are experiencing. There is no subscription associated with the email address you provided. Therefore, we requested some verification steps from you via email. We kindly ask you to respond to the email we sent in order to fulfill your request. Once your subscription is verified, we will quickly assist you! Best regards, The Cambly Team
Hello, we had purchased a membership as a gift for our mother, who is a retired teacher. The membership email address is: [email protected]. Despite her efforts and our support for hours, she cannot create a support request in your system. When she clicks the relevant link, it redirects to the account settings page. It says email verification is missing. When she clicks verify, she clicks the link in the incoming email and enters the same loop again. We believe that such simple processes should not be made this difficult. She should be able to request membership cancellation from her account page within 14 days. Believe me, this simple process has taken hours of our time over the past few days, and she hasn't been able to attend even one lesson. Please put yourself in our shoes. You eagerly buy a gift membership for your mother, the teachers do not answer incoming calls, and you want a smooth cancellation and refund at the very least, yet you encounter issues there as well.
Hello, To receive support as quickly as possible, it is sufficient to stay in touch with us via email. We have responded to your request and are waiting for your reply to complete your process as soon as possible. We recommend performing the email verification process using a web browser on your computer. You can join the group lessons you have planned when the lesson time comes. Relevant information and guidance have been sent to you via email. Rest assured, we will assist you. Subscription cancellations can be made in accordance with our early cancellation policy and through your support requests. Accordingly, you will be charged the monthly non-discounted price of your subscription from your nearest monthly anniversary. You can benefit from all Cambly services and attend your lessons until the end of the subscription month. Best regards, The Cambly Team
Hello, We are working to assist you. Due to privacy and security reasons, support processes can only be conducted through support requests. We have sent you emails to both of the email addresses you provided. We kindly ask you to respond to us through the emails we sent you. There is no need to create a new support request. Please check these mailboxes and respond to the relevant emails, and convey your request through email. Best regards, The Cambly Team
Hello again, We are waiting for one final response from you to complete your transaction. Please check your mailbox and respond to us via email. Thank you for your understanding and support. Best regards, Cambly Team
Hello, We are happy that this issue has been resolved! We responded to the user who contacted us through our Help Page within 1 business day. We provided them with the cancellation process and payment details, and carried out the process according to their request. Early cancellations are carried out within the framework of our early cancellation policy. We transparently share our cancellation policy on our Help Page and on the subscription page before purchase. Accordingly, in the case of early cancellation requests, our subscriptions are charged on a monthly basis. Our support team is here for any questions you may have! Best regards, The Cambly Team
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