Calzedonia Denied Promotional Crossbody Bag After Purchase
On October 8, 2026, at approximately 7:37 PM, I made a purchase at your Calzedonia store in Gordion Shopping Mall in Ankara. Although I qualified for the crossbody bag offered as a gift under your ongoing promotion, the item was not provided to me. At the checkout, the staff told me that the gift was unavailable in both the store and online inventory and that they therefore could not give it to me.
However, neither the promotional text nor the images stated that the gift was subject to stock availability. I cannot accept being denied a gift I qualified for under the campaign simply because it was out of stock. I made a card payment of ₺11,325 and met the campaign conditions entitling me to the promotional item.
Since no stock restriction was mentioned in the online campaign information, refusing to provide the gift on the grounds that it was unavailable is misleading and causes inconvenience to customers. Therefore, I request that the crossbody bag I qualified for be provided to me or that a reasonable alternative be offered under the promotion. I also expect Calzedonia to ensure that stock availability and campaign conditions are communicated clearly and transparently in future promotions.
