Bybit may lock accounts for security reasons or because they break the rules. To get back in, do these things:
First, look over any emails or in-app messages from Bybit that explain why the lock is there. Figuring out the cause is very important for fixing the problem.
Next, use Bybit's Help Center (https://www.bybit.com/en/help-center/) to get in touch with customer service. Give the details of your account and any other information that will help with the probe.
While you wait for an answer, make sure that the information in your account is correct and up to date. Keeping your account information up to date can help the process go faster.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
ByBit Account Banned - I Need Immediate Reactivation To Access Funds

ByBit, please reactivate my account. I want to be able to log in to my Bybit account. Please unban my Bybit account fast. I have $5 in my account. This is 100% guaranteed—I need my account back. This is urgent, and I really need my account to be unbanned.
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Bybit Internal Transfer of 605.85 USDT Stuck — Account Banned and Funds Missing

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My Bybit Account Locked Due to Repeated ID Verification Loop

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Bybit Identity Verification Not Working After Update

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My ByBit Account Got Restricted - Help Me!

I have a complaint that my Bybit account has been restricted since yesterday. Please, I want you to help me fix it immediately. When I try to log in, it shows restricted and tells me to reach customer care. Please help me solve this problem now.
Bybit iOS App Locked My Account After Verification Code Error – 800 USDT Stuck

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Bybit Android App Wrongly Banned My Account – Unable to Access Balance

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Bybit KYC Loop Blocking Access to Funds Despite NFC Attempts

I am facing a serious verification issue on Bybit. I first tried to complete KYC on a Samsung Galaxy A7 (2018) without NFC and the system rejected it; I then retried on a device with NFC, but the process still failed. This problem has persisted for about 3 days. I contacted Bybit support via email, ...
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Bybit Account Locked Due to Missing Verification Codes and No Live Support

I have been unable to access my Bybit account for a long time because the verification codes are not being delivered to me. Despite trying every day, I cannot log in, and live support is completely unavailable, leaving me without any assistance. My account is registered under the email address 1****...
Bybit TR Identity Verification Fails on Redmi Note 9 Pro NFC, No Support Response

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I Face Withdrawal Block on Bybit Account Since July 23 Despite Submitting Documents

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My Bybit account was restricted on June 4, 2025, without any prior notice. I received only a standard email stating that the security team detected "suspicious activity" and temporarily disabled withdrawals, trading, and chat. However, no clear instructions or document requests were ever sent to me....
I Can’t Access My Funds on Bybit After Repeated ID Verification Requests

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I Can’t Access My Bybit Account for 10 Days Despite ID Verification

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I Can’t Complete Verification on Bybit for 10 Days and I’m Losing Money

I’ve been trying to complete the identity verification process on Bybit for the past 10 days, but the system continues to throw errors and won’t let me proceed. Because of this, I’m completely locked out of trading. I can’t buy, sell, or withdraw anything. Every attempt ends in failure, and I’ve los...
Bybit Let Me Deposit Before Blocking My Account Over “Unfinished” ID Verification

I am extremely frustrated with Bybit. I received an official email from them confirming that my identity verification was successfully completed. Relying on that confirmation, I proceeded to deposit money from my bank account into my Bybit account. The transaction went through without any problems. ...
Bybit Global Blocked My $20,000 Transfer Despite Completing All KYC Verification
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I Can’t Recover My Bybit Account Without Email or Phone – Support Ignores Me
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Bybit Account Balance Frozen Without Justification

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