On March 12, 2023, I flew from Baku to Ankara with Buta Airways. Upon arrival, both my suitcase and my spouse’s suitcase were completely broken. At the airport, staff took down our information and assured us that the damaged luggage would be delivered to our home.
However, several days have passed and we have not received any calls, updates, or replacement luggage. No one has contacted us, and nothing has been delivered. When I went to the counter at Ankara Airport, I asked for a contact number, but they refused to provide one and simply dismissed me.
This is unacceptable. These were brand-new suitcases, and the airline has shown no responsibility for the damage or for following up on their promise.
I demand that Buta Airways immediately deliver replacements for the damaged luggage or provide compensation. I also request that the airline establish a proper communication channel for passengers, so that customers are not left in complete uncertainty after such incidents.
I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival. I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I w...
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 ti...
On July 23, 2025, I traveled with China Southern Airlines flight CZ8065 from Guangzhou to Istanbul. Upon arriving at Istanbul Airport, I discovered that the wheels of my suitcase had been broken during the flight. Immediately, I reported the damage to Çelebi Ground Services at the airport, and they...
Comments