I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival. I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I w...
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
I recently booked a Buta Airways flight from Sabiha Gökçen to Baku with my 11-month-old baby, but we were denied boarding at the airport because my baby’s ID was not with us. This was an extremely frustrating experience, especially since I had carefully reviewed the airline’s website beforehand to c...
I am extremely frustrated with Buta Airways due to repeated problems with their baggage policy. On several occasions, the airline has claimed that my cabin bag was too large, even though I know it meets standard requirements. Every time I board, they insist that my bag cannot be taken inside the cab...
I am extremely concerned about my recent experience with Buta Airways. The airline allowed passengers to board without properly checking the aircraft first. After we had already been seated and kept waiting for a long time, we were finally informed that the plane had a technical fault. This kind of...
On March 12, 2023, I flew from Baku to Ankara with Buta Airways. Upon arrival, both my suitcase and my spouse’s suitcase were completely broken. At the airport, staff took down our information and assured us that the damaged luggage would be delivered to our home. However, several days have passed ...
I purchased a ticket with Buta Airways, but since I do not have a Covid vaccination, I needed to cancel my flight. I have tried repeatedly to reach the company, but it has been impossible. I sent multiple emails, yet there has been no response. They do not provide a working phone number, nor do the...
During our Baku–Ankara flight, we arrived at the airport 30 minutes before departure. The ground staff urged us to hurry, which made us think the flight was leaving earlier than scheduled. We rushed to check in our bags, but instead of helping, the staff member handling tickets and luggage deliberat...
