I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival.... I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I w
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it... at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I
I recently booked a Buta Airways flight from Sabiha Gökçen to Baku with my 11-month-old baby, but we were denied boardin...g at the airport because my baby’s ID was not with us. This was an extremely frustrating experience, especially since I had carefully reviewed the airline’s website beforehand to c
I am extremely frustrated with Buta Airways due to repeated problems with their baggage policy. On several occasions, th...e airline has claimed that my cabin bag was too large, even though I know it meets standard requirements. Every time I board, they insist that my bag cannot be taken inside the cab