I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival. I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I was informed that they couldn’t replace my luggage due to "various reasons" and suggested I contact Sabiha Gökçen Airport. How am I supposed to handle this from Azerbaijan? My brand new suitcase is ruined, and I’ve been left with no solution or compensation. I’m extremely disappointed and unsure what to do next. I need proper assistance!
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 ti...
On May 12, 2024, I flew with Emirates from Poland to Angola. During the transfer, my suitcase was damaged and even tagged to indicate it. When I landed, I immediately reported the issue to the baggage damage desk. After taking photos of the suitcase, the staff told me I could leave without filling o...
On August 14, 2024, I flew with Ethiopian Airlines from Togo to Ethiopia and then onward to Istanbul. When I arrived in Istanbul, my luggage did not arrive with my flight. At the Havaş lost baggage counter, I was informed that my luggage was left behind in Ethiopia and would be delivered to my addre...
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