On October 28, 2025, at 6:56 PM, I placed an order from Burger King via GetirYemek, and the experience was extremely disappointing. I ordered curly fries and ice cream, but regular fries were delivered instead, and the ice creams arrived completely melted — basically liquid. In addition, I had selected extra chocolate chips, but that request was completely ignored.
After the delivery, I contacted customer service multiple times. During my first call, I was asked to send photos, which I did — but then I was told, “They’re not opening, please send them by email,” and the call was cut off. I sent an email, and when I called again, I was told to “upload them through the app.” Each time, I was given a different excuse and no solution was provided. Meanwhile, the ice creams had melted completely and had to be thrown away.
Finally, I received a response saying, “We can’t issue a refund because you threw away the products.” But the products were already spoiled when they arrived, and while I was following their own instructions, time passed and they shifted the blame onto me.
I received the order in Ümraniye, Istanbul, and paid about 180 in total. This is the first time I’ve had such a poor experience, and I find the lack of responsibility and unhelpful attitude from such a large platform unacceptable. I demand an immediate refund and a formal investigation into the matter.
I placed an order from Burger King through Getir Yemek, and the experience was disappointing on multiple levels. The order arrived incomplete, and what did arrive was inedible. The fries were stale, likely from the previous day, the bread was dry, and the patty was so degraded it seemed spoiled. I p...
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On October 28, 2025, I ordered a Double Chicken Menu from Burger King via Yemeksepeti (Order ID: #l5GO-k8WP). However, my Coca-Cola was missing, and the food arrived cold and stale. After the delivery, the order status in the app still showed as “on the way,” which made it impossible to contact cus...
I used the GetirYemek app to order 216 TL worth of food from Burger King at 00:56, but it never came by 03:14. Even though I called customer service several times and was told that the food was on its way, it never came. Finally, I called them again to tell them about the problem. At first, they sai...
On March 28, 2025, at 12:51 AM, I placed an order through the Getir app from Burger King. The order was delivered within 30 minutes, which is the only part that went right. When we opened the bag, we were shocked to find that none of the four burgers we ordered were inside. Seriously—how do you forg...
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