Burger King charged me but never delivered my order, how can I get a refund?

On 04.02.2026, I visited Burger King, Tilak Nagar, Delhi and placed an online order for 4 pieces of Mc Veggie through Google Chrome. I made the payment via my Kotak UPI app, and an amount of Rs. 334.92 was deducted from my bank account. However, the order did not reach the outlet and was not confirm...

It has been more than two hours, and I still have not received my Burger King order, even though I paid online. I want a refund. I tried to contact the store directly, but the phone number is not working. I also attempted to submit a complaint through the Burger King app, but there was no option to ...

My Yemeksepeti order numbered e457-rgbs, placed from the Burger King branch in the Konya Karatay area, has been showing as “preparing” in the system for approximately one and a half hours. During this entire time, I have not received any updates or notifications regarding my order. When I tried to ...

On the evening of December 22, 2025, I placed an order through the Burger King app from the Burger King location at 4500 East McCain Boulevard, North Little Rock, AR 72117. The total charge for this order was $16.39, and the amount was successfully taken from my account. However, I never received my...

On December 16, 2025, at 8:58 PM, I placed an order through Yemeksepeti from the Burger King branch in central Mersin, paying approximately $17 online. However, even though the order was never delivered to me, the system shows it as “delivered successfully.” My order number is #UE8t-g4mg. When the ...

I visited the Burger King outlet at Omaxe Connaught Place, Sector Beta-2, Greater Noida, Gautam Budh Nagar, Uttar Pradesh, on 30 November. The amount for my order was deducted from my account, but the order was not successfully placed due to a misunderstanding between the service staff and me. A sta...

A short while ago today, I placed an order worth $10 with my credit card from Burger King through the Migros Yemek app. Shortly after placing the order, I wanted to cancel it, but I was unable to do so through the app. I tried connecting to live support to cancel the order, but I was never able to ...

On October 31, 2025, I visited Burger King and placed an order, paying ₺1,220 with my bank card ending in 4054. The payment was deducted from my account, but shortly after, due to a system error, my order was canceled, and no product or service was provided. The branch staff told me, “The money will...

On October 29, 2025, at 12:22 PM, I made a payment by debit card at the Burger King Eyüp Meydan branch for my order. However, even though the payment was completed, I never received the product I ordered. I tried to speak with the staff at the branch, but no one took responsibility or offered any h...

On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...

I ordered a burger meal from Burger King one week ago. My order was received at Orion Mall in Yeshwantpur, but it was never delivered. I want my money back immediately—please process the refund as soon as possible and inform me when I will receive it. This is not a small amount; it is 354 rupees.

On September 28, 2025, at 19:45, I placed an order at the Burger King Forum Kapadokya Nevşehir branch with order number fyu2025001445420. I paid 390 TL for my order by credit card. However, my order was never delivered. In addition, I received a system notification stating that my order had been de...

Since September 11, I have been dealing with a problem regarding my Burger King store order, and it still hasn’t been resolved. This is not the first time I’ve faced similar issues. After I submitted my complaint, the head office contacted me, collected information, and assured me that I would recei...

I ordered from Burger King but realized I had entered the wrong address, so I canceled the order immediately and placed a new one with the correct address. Despite the cancellation, within just one minute, two separate couriers showed up—one delivering the canceled order and the other bringing the n...

I placed an order and it did not arrive. They said the food was being prepared for 2 hours. The restaurant number they gave us is not available. We cannot contact anyone. We cannot get an answer. We had to cancel the order because the food did not arrive after 2 hours. It is not Burger King, which w...

I placed an order through GetirYemek for Burger King. A Burger King employee called me to cancel the order due to adverse weather conditions, stating they couldn't deliver. I politely accepted this situation. However, the order now appears as "delivered" in the app, and I haven't received a refund ...

Hello. I have ordered several times since a so-called campaign for 2 Whopper menus for 180 TL started. They canceled them all. The first time was around 7 pm, the reason for the cancellation was busyness, but I said okay. That's why I sang the second one before I went home, before the rush started, ...

I made a contactless purchase at Burger King in Optimum Mall on July 31. The cashier informed me of a payment issue, and I had to rescan my payment. After rescanning, she mentioned there were two payments, with one pending authorization that would be refunded within 24 hours. I spoke to them twice o...

On 20/08/2023, the order I placed at Burger King ® restaurant did not arrive even after the specified time. After 1 hour, I contacted the customer representative and my order was on its way. I was informed that the courier was told to deliver my order with priority. 10 minutes passed and I was infor...

On July 1, 2023, I called the Burger King at Aziz Mahmut Hüdayi, Üsküdar, Istanbul, to order a delicious burger. At 18:10, I used my bank card to pay 109.98 TL for the meal. But they said that their POS machine was broken and made me pay the same amount in cash. Even though the money was taken out o...

At 11:13 PM on July 24, 2023, I used the Getir app to place an order for Burger King. Even though I had been waiting for over an hour and a half, my order was canceled without any warning. During this whole thing, I tried to get in touch with Getir's customer service, but they couldn't do anything t...

Hello, I ordered 4 Sufle and 2 ice creams from Burger King through the Getir app last night. The Sufle desserts they brought were like jelly. The chocolate had melted, and just looking at them made me feel sick. It went wrong in every way. I tried to talk to Getir about the problem, but I couldn't r...

they double-charged me for one thing and it's been a whole week and I still haven't gotten my 154₺ back. So, they said my bank would give me my money back, but when I hit up the bank, they were like, " Burger King's gotta handle that."  it's been a whole week and I'm still waiting! That's not cool! ...

I placed an order from the İstanbul/Turkey Ikitelli OSB Burger King Branch on April 27, 2023 with the order number 1984574222 via Trendyol Yemek. About an hour later, the restaurant canceled the order, there was no call made to me, the product I had waited for an hour and paid for was canceled witho...