Start by calling the restaurant where you made the order. Often, they can help you directly with delivery issues.
If you placed the order on the Burger King website or app, use the contact form at bk.com/support to get in touch with their Tech Support team.
If you used a third-party delivery service, you should call their customer service to report the non-delivery and ask for a return.
When you contact them, be sure to include full details about your order, such as the date, time, order number, and any receipts that are important.
Burger King's refund policy says that refunds are usually made within 5–7 working days of the complaint being filed.
But rules can be different depending on where you are and what service provider you use, so it's best to read over the exact terms of your order.
If the problem doesn't get fixed the first time, you might want to take your complaint to the next level by calling Burger King's Guest Care Team at 1-866-394-2493 or using their website's online feedback form.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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