5
Ömer is very satisfied with the result
Resolved

BP Cashier Mistreating Customers

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Ömer
March 29, 2023 10:12 am
102
Ömer's Thank You Message
“Thank you BP”

I had a bad experience at the Güngören Güneştepe BP station in Istanbul, station number 3231. I felt like the cashier was about to attack me because he was so rude and disrespectful to me. He scolded me and seemed more interested in playing games on his cell phone when I asked for the price of a product. He simply desired that I pay and leave as soon as possible. I reported the incident to the BP WhatsApp line, including the date and time, but I didn't hear back for a week. Despite what their advertisements claim, it appears that BP does not care about their customers' opinions. If BP was truly concerned, they would have responded to my complaint and reviewed the security camera footage to see how badly their employee treated me. They should apologize to me for how they treated me. Shame on you BP.

March 29, 2023 10:00 am

Dear Customer, The matter has been forwarded to our relevant departments and a detailed investigation has been initiated. You will be informed once it is concluded. Thank you for your understanding. bp Petrolleri A.Ş.

March 31, 2023 2:13 pm

Dear Customer, You have been informed about the matter through your contact phone. We kindly ask you to evaluate the service you received through the survey sent to you and we would be delighted to see you again at our stations. bp Petrolleri A.Ş.

Ömer
Ömer
March 31, 2023 3:09 pm

Thank you for following up on the matter and making the necessary warnings.

Ömer
Ömer
April 02, 2023 11:34 am

Thank you BP

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