I Faced Rude Behavior from UPS Staff While Trying to Receive My Clothing Delivery

I ordered two clothing items from an online store that used UPS as the shipping carrier. I’ve had issues with UPS in the past but gave it another chance, hoping for a smoother experience. On July 22 around 11:41 a.m., I received a message stating my package (Tracking No: 1ZE549D26869443271) would be delivered shortly. Instead, the shipment was routed from the Istanbul branch to the Gaziantep branch and then on to the Batıkent sub-branch.

On July 23, a man called me from a number starting with 0535. I answered with “Hello?” but received no greeting in return. Instead, he bluntly said, “Your package came to us. Yes, but the address is wrong. Pick it up from Batıkent.” His tone was rude and commanding. Despite the disrespect, I stayed calm and explained that I had entered the correct address in the app and offered to send my location. His response? “No, that’s not how this works. You’ll come and get it.”

This complaint isn’t even about the delivery delay—it’s about the completely unprofessional tone of UPS staff. As an international brand, I expected a basic level of courtesy and professionalism. Unfortunately, the Turkish branch clearly lacks the corporate communication standards UPS should uphold. I will avoid using UPS in the future and do not recommend it to others based on how poorly I was treated. I request that UPS review how their customer-facing employees speak to clients and address this issue seriously.