I Face Continuous Cooling Problems and Ignored Replacement Requests With Bosch Refrigerator

For the past three years, my Bosch KDN76XWF0N refrigerator has had the same recurring issue: the lower compartment does not cool at all, while the upper section only partially cools. During this time, the Sivas Gürün Bosch service team has visited my home 6–7 times and even took the fridge to the service center twice.

Over the course of these visits, the technicians replaced the mainboard twice and changed some parts in the lower section twice. Yet, despite all these repairs, the refrigerator still fails to work properly. My product is still under warranty, but I have received no lasting solution.

I have repeatedly requested a product replacement, but Bosch customer service has never given me a clear yes or no. In one instance, the service did not even place a measurement device in the fridge, but the customer service representative insisted over the phone that such a test had been carried out, which led to a frustrating argument.

This approach is unacceptable. I have been kept waiting and misled for three years, with no resolution to my ongoing problem. At this point, I am demanding a full replacement of the refrigerator. If my request continues to be ignored, I will file a complaint with the Consumer Arbitration Committee and pursue legal action if necessary.