For the past three years, my Bosch KDN76XWF0N refrigerator has had the same recurring issue: the lower compartment does not cool at all, while the upper section only partially cools. During this time, the Sivas Gürün Bosch service team has visited my home 6–7 times and even took the fridge to the service center twice.
Over the course of these visits, the technicians replaced the mainboard twice and changed some parts in the lower section twice. Yet, despite all these repairs, the refrigerator still fails to work properly. My product is still under warranty, but I have received no lasting solution.
I have repeatedly requested a product replacement, but Bosch customer service has never given me a clear yes or no. In one instance, the service did not even place a measurement device in the fridge, but the customer service representative insisted over the phone that such a test had been carried out, which led to a frustrating argument.
This approach is unacceptable. I have been kept waiting and misled for three years, with no resolution to my ongoing problem. At this point, I am demanding a full replacement of the refrigerator. If my request continues to be ignored, I will file a complaint with the Consumer Arbitration Committee and pursue legal action if necessary.
I purchased a Bosch KDN55NWF1N No Frost refrigerator from the Bosch dealer in Vezirköprü, Samsun. Since the day I bought it, the refrigerator has had recurring cooling issues. For the past 4–5 days, the lower compartment has completely stopped cooling, and now the problem is also starting to affect ...
My Bosch refrigerator has been malfunctioning for about four years. During the warranty period, I called for service many times and nearly all of its parts were replaced, but the problem was never resolved—either the main compartment would freeze up or the refrigerator would not cool at all. Since t...
My Bosch KGN86AI42N refrigerator continues to have cooling issues, despite the fact that it is still under warranty. Despite the authorized service replacing multiple parts on multiple occasions, the problem has not been resolved. Because Bosch's response to my ongoing ordeal appears to be dragging ...
For the past six days, my Bosch refrigerator has been completely out of order and not cooling. During this time, I have had 3–4 different service visits at my address in Küçükçekmece, Istanbul, but the problem is still not resolved. The first team that arrived seemed young and inexperienced, and th...
I own a Bosch KGN76CIEON refrigerator, and about 3–4 months ago it started making loud noises before eventually stopping completely. At first, I contacted the Bosch authorized service, and they simply told me to unplug the fridge for 48 hours and then plug it back in. I followed this advice, but it ...
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