My Bosch refrigerator has been malfunctioning for about four years. During the warranty period, I called for service many times and nearly all of its parts were replaced, but the problem was never resolved—either the main compartment would freeze up or the refrigerator would not cool at all. Since the issue began, I have not received sufficient attention or solutions from customer service or authorized service. Apart from 7–8 recorded service requests, I often had to contact the local dealer directly because calls with customer service led nowhere. My warranty expired about 6–7 months ago, but throughout the warranty period I was constantly stalled without any permanent solution being offered. Most recently, I was told the refrigerator could not be repaired and needed to be replaced, but that I would have to pay for the replacement. I absolutely do not accept such a practice. Additionally, during the warranty period, I was charged for one part replacement and also paid to extend the warranty. I live in Muğla Fethiye, and my fault record numbers are 3124711 and 2850289. Throughout this process, the lack of care and solution-oriented service from customer support has caused me significant grievance. I demand that my issue be resolved permanently and free of charge and that my grievance be addressed.
Hello, As a loyal Bosch user, I purchased a Bosch refrigerator last year. Since then, I have been frustrated with constant malfunctions. I have contacted service multiple times regarding the refrigerator not cooling properly, but they dismissed my concerns as normal. When I placed a digital thermome...
The Bosch refrigerator neither freezes nor cools, and it can't be repaired. All of its parts have been replaced, yet the problem persists. Bosch as a company is completely indifferent to the issue. I’m tired of unplugging, emptying, repairing, and replacing the fridge. No one should buy this brand. ...
My Bosch KGN86AI42N refrigerator continues to have cooling issues, despite the fact that it is still under warranty. Despite the authorized service replacing multiple parts on multiple occasions, the problem has not been resolved. Because Bosch's response to my ongoing ordeal appears to be dragging ...
Imagine this: I bought a Bosch refrigerator only two years ago, and even though it's still under warranty for three more years, it has already broken down three times in just one month. Believe it or not, it happened three times within a single month! Despite this, the company continues to insist on...
I purchased a Bosch refrigerator eight months ago. Two months after purchase, the refrigerator malfunctioned and a technician was sent. They replaced the top shelf cooler, but ten days later, all the produce in the top shelf vegetable compartment froze. I reported the issue again, and another techni...
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