Resolved

Bosch Washing Machine Installation Issue – Broken Part & Unresolved Complaint

Ersan

Ersan's Thank You Message

“Dear Bosch Officials, We would like to thank you for evaluating our complaint, which we conveyed to you regarding the disruptions in the delivery process of the washing machine we purchased from Eskişehir Eldem Ticaret on December 3, with great sensitivity from the very first day. The interest you showed from the beginning of the process, your professional approach, and your ability to take quick action have been one of the most concrete indicators of the importance you place on customer satisfaction. Your technical service team took all necessary steps to quickly resolve the issue and ensured the process was completed in the healthiest way possible. Thanks to Bosch's customer-oriented approach and understanding of quality service, the grievance we experienced was resolved in a short time, and the trust we felt as a customer was reinforced. We would like to sincerely thank the officials and the technical service team who did not withhold their support throughout the entire process. Sincerely,”

On December 3rd, I purchased a Bosch washing machine with the understanding that my old machine would be collected by an authorized company for a discounted price. The seller assured me that the process would be handled smoothly. However, the delivery and installation process has been nothing but a disaster.

During the removal of my old machine, the company’s technician broke the connector part between the two machines. When the Bosch service team arrived to install the new washer, they immediately identified the broken part and refused to proceed with the installation. This was officially documented. However, the company that removed the old machine denied responsibility, falsely claiming that the part was already broken.

I have several questions that need answers:

If the part was already broken, why was I not informed before the removal of my old machine?
Why did the removal team proceed knowingly with a faulty setup instead of stopping the process?
Why is Eldem Ticaret siding with the removal company and ignoring my legitimate complaint?
Why am I being forced to deal with a third-party company that Bosch directed me to, yet takes no responsibility for?
This entire situation has caused financial loss and unnecessary stress. Bosch and Eldem Ticaret need to step up and take responsibility for their partners’ mistakes. I demand compensation for the broken part and the damages caused, and I expect Bosch to investigate the issue and take corrective action immediately.

I request a prompt resolution to this matter to prevent further inconvenience.

Ersan

Dear Bosch Officials, We would like to thank you for evaluating our complaint, which we conveyed to you regarding the disruptions in the delivery process of the washing machine we purchased from Eskişehir Eldem Ticaret on December 3, with great sensitivity from the very first day. The interest you have shown from the beginning of the process, your professional approach, and your ability to take quick action have been one of the most concrete indicators of the importance you place on customer satisfaction. Your technical service team has taken all necessary steps to quickly resolve the issue and ensured that the process was completed in the healthiest way possible. Thanks to Bosch's customer-oriented approach and understanding of quality service, the grievance we experienced was resolved in a short time, and the trust we felt as a customer was reinforced. We sincerely thank the officials and the technical service team who did not withhold their support throughout the process. Sincerely, Dr. Ersan Erol

Ersan

Dear Bosch Officials, We would like to thank you for evaluating our complaint, which we conveyed to you regarding the disruptions in the delivery process of the washing machine we purchased from Eskişehir Eldem Ticaret on December 3, with great sensitivity from the very first day. The interest you showed from the beginning of the process, your professional approach, and your ability to take quick action have been one of the most concrete indicators of the importance you place on customer satisfaction. Your technical service team took all necessary steps to quickly resolve the issue and ensured the process was completed in the healthiest way possible. Thanks to Bosch's customer-oriented approach and understanding of quality service, the grievance we experienced was resolved in a short time, and the trust we felt as a customer was reinforced. We would like to sincerely thank the officials and the technical service team who did not withhold their support throughout the entire process. Sincerely,