Here’s a brief summary of my experience with a Bosch washing machine I purchased. From the beginning, the machine was unusually loud. The service team replaced the motor, but the issue persisted. Then they replaced the shock absorbers, yet the noise—especially during the spin cycle—continued.
After multiple service visits, the technicians finally acknowledged the issue and said they would request a replacement. However, the request was later denied by a regional supervisor, citing “unbalanced load” as the cause of the noise. This is unacceptable.
The machine is a 10 kg capacity model, and it gives an unbalanced load warning even with just four t-shirts inside. I’ve even attached a video clearly showing the noise and minimal load. Interestingly, I own another Bosch washer in Aydın—an older and lower-end model—and it runs perfectly quiet.
Bosch, this model clearly has a manufacturing flaw, and your refusal to replace it based on a weak “load balance” excuse is frustrating. I demand a full replacement or refund, and a transparent explanation as to why this higher-end model underperforms compared to your older machines. Please take real responsibility for the issue.
I have another complaint about the same Bosch washing machine. If you look at my profile, you can see my complaint along with its video. Now I will upload another video, and there you will hear the sound and see how the drum’s pulley tightens. Please pay attention to the creaking sound, like a squeak. They asked for videos repeatedly for the replacement, and I sent videos many times. Instead of sending an authorized service, they sent a technical expert, who came and, after inspection, stated that the drum would also be replaced in addition to the already replaced motor and shock absorbers. After he left, I did a little research and learned the following by reading consumer rights: 'If the product has not completed 2 years: 1-Repair 2-Refund with the same value 3-If the same product is not available, replacement with a higher model.' Despite this, the technical expert kept directing me towards repair, manipulating me in that direction. Based on the information I obtained from my research, I called him and asked why he did not inform me about these rights. He said, 'Yes, you have them.' When I said I wanted a replacement, I got the response, 'If deemed appropriate.' However, everyone should know that they are obliged to carry out the replacement you choose, which is your right, without it being subject to their approval. Let this be a lesson to everyone.
They keep calling, constantly asking us to record this video, record that video, record it like this, record it like that, and they send service. There is no solution at all. It’s just a stalling tactic. I will never buy their products again. We have probably sent 10 videos. We put in a small load of laundry, they said no, send another; we put in a large load, they said no, send another; we put in towels, only 4 this time, and now they called again, unbelievably, asking us to record with different laundry. Where are towels supposed to be washed? I guess they wash them by hand... It’s surprisingly tragicomic.
On December 25, I purchased a 10kg Bosch Serie 4 washing machine from a Bosch dealer. The salesperson assured me it was very quiet, which was a key reason for my purchase. However, after the service team installed the machine and I used it a few times, I was shocked by how noisy it is. The machine m...
I purchased a 10 kg Bosch washing machine, and we loaded laundry into it on the same day it was installed but heard a strange noise. Approximately 2 hours after installation, we contacted the service due to the sound issue. They came, inspected it, but claimed the sound was normal. A few days later,...
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