About five years ago, I purchased a Bosch Serie 8 washing machine based on the seller's recommendation. I chose this model, which is manufactured in Germany, over the Serie 6 models made in Turkey, believing it would be more durable and higher quality. I paid 1.5 times the price of a standard washing machine and did not opt for extended warranty, trusting in its superior build.
Recently, the machine tripped the circuit breaker. I called for service, and the technician arrived with a heating element, stating that these models often have this issue. The resistor was replaced for ₺3,300, and the machine seemed fine. However, the next day, the circuit breaker tripped again, and the bathroom flooded.
When the same technician returned, they discovered the drum was cracked and quoted ₺13,000-₺14,000 for a replacement. They admitted it would have been covered under warranty if it hadn’t expired, confirming this isn’t a user error. I suspect the drum was damaged during or due to the heating element replacement.
It’s frustrating that second-hand machines lasting 10-20 years still function, yet this supposedly premium model is facing major issues. I reported the matter to customer service at 444 6 333 and hope Bosch will replace the drum without additional charges, sparing me the hassle of escalating this to the Consumer Arbitration Board.
I am writing to express my dissatisfaction and frustration regarding the recent purchase of a Bosch 8 series washing machine manufactured in Germany. Approximately 10 months ago, I made the decision to invest in this particular model due to its reputation for quality and durability, expecting it to ...
I am so bummed out about my Bosch Serie 8 washing machine! It keeps tearing my clothes and it's seriously cramping my style. I just got off the phone with customer support and it turns out that the drum in the machine needs to be replaced. The price tag on this thing boy is a whopping 3000 TL! Has ...
My Bosch Home professional washing machine has a history of breakdowns and operational issues. Due to these issues, I had to replace the control board in 2021, but just 1.5 years later, the same issue resurfaced, and I had to go through the same costly repairs again. I was forced to pay a whopping 1...
I purchased a Bosch washing machine around 8-9 months ago, and now it's leaking water from the door. When I called the service, they told me that the rubber seal was ripped, and it's not covered by the warranty, so I have to pay 850 TL. I reached out to customer service and even talked to the people...
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