After 15 days, I had to return the product I purchased in 2019. They said the problem was rectified, but we sent it back because the charge was no longer full. They stated that it was fixed and then sent the merchandise. We discovered a few months later that the battery ran out quickly due to the charging section filling erratically. We did not pursue this victimization because I used it as the second vacuum cleaner at home and it was not used much. But it was working more or less before, and now it isn't. The guy arrived, stated the same old problem, took my 260 TL, and then went. They stated that the product should be examined in the workshop for defect detection, that the production fee will be specified accordingly, and that if we do not have it done, they will charge a trip fee in addition to the 260 TL. I am writing to the officials of a huge corporation. Isn't it funny that the device was sold defective when it was only 10-15 days old, and then we called the service with the same problem and were charged a fee? Do your customers fix your defective products while questioning your manufacturing and quality control processes?
got me a Bosch upright vacuum from Van Media Markt when we finally got around to installing it two days later, we were like, there were deep scratches on the nozzle!" Just, whined about it and got it swapped out. the replacement product was not the same as the original one. though we told the people...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
A vacuum's battery couldn't possibly be this bad. I can't even vacuum a single room on a full charge. I never expected such poor quality from a brand like Bosch. The service is also very problematic. We previously opened a service request due to low suction power; the service technician came, turned...
We had our separate dryer, which is more than 10 years old, cleaned and serviced because a licensed service technician who came to fix another appliance told us to. It was sent back to us on November 16, 2023. The first time I used the machine, it worked fine. But after 15 minutes, it would either s...
we gave them a ring to fix our machine, but they didn't really do anything about it. They just said something was wrong with our plumbing and took off after making us pay a whopping 200 TL. But when we called in a plumbing expert, turns out there wasn't any issue with the plumbing after all. So, we ...
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