we gave them a ring to fix our machine, but they didn't really do anything about it. They just said something was wrong with our plumbing and took off after making us pay a whopping 200 TL. But when we called in a plumbing expert, turns out there wasn't any issue with the plumbing after all. So, we told the customer service rep about the issue and they were like, "Meh, the technician probably didn't tell you the whole story." And to top it off, they straight up hung up on us while we were venting our frustration. They didn't help us out and even took our money. Can you believe it? It's really disappointing to see a trusted service provider not being professional and having no integrity. We should be treated better as customers.
Service came 3 times for my dishwasher problem. No solution was found in any of them. Ridiculous reasons were offered and I lingered for months. Meanwhile, my glass products were worn out (by the machine) to such an extent that they could not be used. I have financial loss. Incoming services raise a...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
We had our separate dryer, which is more than 10 years old, cleaned and serviced because a licensed service technician who came to fix another appliance told us to. It was sent back to us on November 16, 2023. The first time I used the machine, it worked fine. But after 15 minutes, it would either s...
After my refrigerator's top compartment froze my food, I called the service center and they suggested a thermostat replacement. I paid a hefty amount of 1450 TL for the replacement, but the problem still persists. When I called the service center again, they said that the problem might be with the c...
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