Bosch Authorized Service's Deceptive Visit and Expensive Charge

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Özgür
May 27, 2023 4:15 pm
12

we gave them a ring to fix our machine, but they didn't really do anything about it. They just said something was wrong with our plumbing and took off after making us pay a whopping 200 TL. But when we called in a plumbing expert, turns out there wasn't any issue with the plumbing after all. So, we told the customer service rep about the issue and they were like, "Meh, the technician probably didn't tell you the whole story." And to top it off, they straight up hung up on us while we were venting our frustration. They didn't help us out and even took our money. Can you believe it? It's really disappointing to see a trusted service provider not being professional and having no integrity. We should be treated better as customers. 

May 28, 2023 11:35 am (19 hours after complaint)
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