Bosch Home Connect Camera Disabled

I would like to share the grievance I have experienced with the Bosch refrigerator I purchased, which I chose especially because of the Home Connect camera system feature and my trust in the Bosch brand. I bought the product on 05.05.2022 in Izmir, Turkey (Model: KGN56HIF0N/08 – Home Connect camera refrigerator). The only and most important reason I preferred this product was the camera feature that allowed me to view the inside of the refrigerator via the mobile application. Because of this feature, I paid a significantly higher price, up to approximately three times more than equivalent products without this function. However, I was informed by Bosch that, as of 31 March 2026, the camera feature of the refrigerator has been completely disabled. The unilateral removal, years later, of a single feature that was especially highlighted at the time of sale and that directly affected the pricing is absolutely unacceptable to me. Now, owning this product physically has almost no meaning for me, because the main and only function that differentiated it from other refrigerators has been removed. For this reason, I consider this situation to fall within the scope of a defective product, to constitute a misleading sales practice for the consumer, and to be a violation of post-sales consumer rights. In Bosch’s explanation, reasons such as “low usage of the feature” were presented. However, the fact that a feature is used more or less can never justify the complete removal of a fundamental function that the consumer has purchased with the product. My clear and explicit request is as follows: I want a free replacement with the most up-to-date model that has the same camera features or is in a higher segment with at least equivalent camera capabilities. If this is not possible, considering that the product was sold at approximately three times the price of a normal refrigerator at the time of purchase, I demand either a full refund at today’s conditions or a partial refund proportional to the sale price that genuinely compensates my loss. Otherwise, I openly state that I will pursue this process to the end before the Consumer Arbitration Committee, Consumer Court and all relevant official authorities. I believe that a well-established brand like Bosch seriously damages consumer trust by disabling the most important feature of the product years after sale, and I expect an urgent, transparent and satisfactory solution to this issue.