Bosch Refuses to Repair My KDN74AL20N Refrigerator and Offers Overpriced Replacement

In our subsequent discussions with Bosch, we agreed on a more reasonable exchange price, and currently, the refrigerator exchange process is ongoing.

I was called for a solution, and after a long evaluation with the relevant customer representative, we reached a mutual agreement.

After long discussion we came to an Agreement

Unfortunately, the supposedly new product that came for the exchange also turned out to be defective. Now a second exchange process has begun, which clearly shows Bosch's production quality. #typicalbosch

I thought my complaint was resolved with a replacement, but it turned into a complete nightmare. The device that came as a replacement, for which I paid Money, also turned out to be faulty. The person who brought the device opened it before bringing it into the house and, although they claimed to have taken it out of the box, we didn't see this with our own eyes; we saw the product at the door, which we thought was new. Installation couldn't be completed; the door wouldn't close, and a replacement report was filed before they left the house. On the same day, in response to our urgent request for intervention and replacement, we were threatened that our Money could be refunded if we wanted. We are victimized and being threatened. Now we are waiting again for a replacement. It has now been confirmed that this is typical Bosch behavior. Again, those considering buying Bosch, I strongly advise you to stay away from them. A new product can't even be properly delivered to you from the factory.