Umingle Banned My Account by Mistake – False “Gender Searching”

Dear Umingle Support Team, I am writing to appeal the ban that has been applied to my Umingle account on the website version. My account is currently banned under Ban ID T9ed28e4d with the reason showing as “Gender Searching”, and I am being offered an instant unban for Rp39,900. Around three days ago, during a casual text conversation, I typed “m15”. Your automated system seems to have interpreted this as an age declaration (“male, 15 years old”) or as inappropriate gender-related searching, and as a result my account was automatically banned. This was purely a misunderstanding in typing and not an intentional violation of your Community Guidelines. I am actually 21 years old and a legal adult. I am fully willing to provide my official ID document so that you can verify my real age and confirm that I meet your minimum age requirements. I kindly request that my Ban ID be manually reviewed and that the block on my account be lifted for free, without requiring the instant unban payment, since the situation was caused by a misinterpretation by the automated system. My registered email address is: ranggaad***[email protected]. I respectfully ask you to review my case, remove the ban from my account, and allow me to continue using Umingle in accordance with your rules.