Attention! A victim of Bosch service; on 27/11/2023, we received service from an authorized service center for the dishwasher with the code SMS73L02TR/34. In exchange for this service, I paid a fee of ₺4750 for the repair kit 00651956 heating pump 11038786, which includes cleaning and labor. Please pay attention to this part: on 14/11/2023, 13 days before my service date, an authorized service center in Gebze provided service for a Siemens brand dishwasher. All parts installed on these two machines are completely identical. These statements are clearly evident with two service receipts as proof. The motor and repair kit used were installed by the same service. While charging ₺3120 for the service on November 14th, the same service charged ₺4750 in cash for the same part on November 27th. The Bosch brand headquarters blamed the service and claimed that the entire fault lies with the headquarters, trying to distract the customer. The trusted Bosch brand openly admits that they consistently raise prices beautifully at the end of each month. When I requested a refund for this unjust profit, they stated that no refund could be made. As a result, we will seek our rights through the consumer arbitration board. When dealing with Bosch and Siemens brands for service, it is highly advisable to be very cautious. Always request a detailed invoice for every penny you spend. Be aware that everything presented to you as a gift is reflected in the cost. We will pursue this issue legally as a bitter experience, seeking a refund of the unjust service fee.
I own a Bosch dishwasher that stopped heating water during cycles. On 29/11/2024, an authorized service technician inspected it and claimed the control board needed repair or replacement. On 10/12/2024, the power module was replaced, and I was charged ₺7259. Unfortunately, I wasn’t home, and my elde...
A few months after purchasing my Bosch dishwasher, I noticed scratches and deformations on the interior side seals, even in areas that dishes don’t touch, including the upper section. Suspecting a defect, I contacted customer service, and a service record was created. The technician who inspected it...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
I have been using the Bosch Silence Plus SMS48D02TR model dishwasher for approximately a year. Our dishwasher has experienced the E09 error four times in the past, resulting in the replacement of both the motor and the heating pump by the service. The last repair was done in May-June 2021 while I wa...
Comments