Hello,
On April 5-11, 2023, I made a reservation for my Paris trip via the Application. The confirmation code is 4975694081, and the PNR is 9244. Upon landing at Paris airport, individuals claiming to be from the facility informed me that my reservation in the Opera district had been relocated to St. Denis (suburban area) due to "burst water pipes." We refused this arrangement, with our French taxi driver warning us of the dangers, advising, "Never accept." I spoke with M***** A. from Booking.com customer service, who promised to get back to me within half an hour but never did. Stranded on the streets with luggage and two children amidst heavy rain, we were at a loss. It wasn't until midnight, seven hours after landing, that we found a hotel, starting our vacation on a terrible note. Three days have passed, and Booking.com has yet to contact me or initiate the promised refund. Urgent resolution is needed.
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...
I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...
I canceled my hotel reservation for February 14-20 in Paris, but the 91.63 USD charged to my card has still not been refunded. This amount should have been processed by Hotel Virgina Paris, but it has yet to appear in my bank account. Despite following up, there has been no resolution. I expect Book...
From August 12 to August 17, 2025, I booked an apartment called “Charming with terrace in the heart of the 17th” through Booking.com (Reservation No: 5114****96) for €394.25, paid by credit card. Today, I traveled from Turkey to France for my first-ever visit to Paris as a tourist. Upon arrival at t...
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