We rented a car through Booking.com with Sixt's Bilbao branch, and we’re extremely disappointed with what happened. We prepaid $187.97 USD through Booking.com for the full rental fee, and when we picked up the car in Bilbao, we were also charged a €300 deposit on our credit card. Everything seemed fine, and we returned the car without any damage or issue.
However, we were later billed €481.20—an amount that makes no sense. Both the email confirmation and Booking.com’s website clearly stated “No Extra Charges.” So why was my card charged again? I’ve been a loyal Booking.com customer for years, and this is the first time I’ve felt completely taken advantage of.
The unjustified charge now reflects as almost ₺6250 on my credit card. I want an immediate explanation and a full refund of the excess amount, especially the €300 deposit. Booking.com, how can you allow this to happen on your platform? Please take action and resolve this urgently.
I rented a car through Booking.com for $271 (₺), expecting a straightforward process. But when I arrived at the rental office, they demanded an additional $900 to release the vehicle—without any prior notice or explanation. I was shocked. There was no mention of this extra charge when I booked, and ...
I booked a rental car through Booking.com, planning to pick it up in Podgorica and return it in Tivat. The total payment shown in the system was 70€, and I paid that amount. However, when picking up the car, I was forced to pay a 200€ deposit for Podgorica and another 200€ for Tivat because they are...
I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six tim...
Comments