I rented a car through the Booking.com app for use on Lesbos Island. Initially, the payment was processed, but then my reservation was canceled. I received an email stating that my reservation number 743124849 would be refunded. Trusting this information, I rented the same vehicle again, and this time my reservation was confirmed with reservation number 763930711.
I expected the refund to be processed within 10 business days, but I have not received anything. When I emailed them, they claimed they hadn't received the money and that my bank had placed a hold on it. I contacted my bank, and they confirmed that there were no holds or pending refunds.
After sending another email with my transaction records and receipts, I continue to receive automated responses, and they don’t seem to read my emails. Now, they have stopped responding to my messages altogether. I have attached all necessary visuals, and if my money is not refunded, I will file a complaint with the Consumer Arbitration Board.
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
Hello, On June 16, 2024, we rented a car from the Hertz office on Lesbos Island through Booking.com. We paid the rental fee and insurance via Booking.com. When we arrived at the Hertz Lesbos office, a €650 authorization hold, as stated on the Booking.com site, was requested. We returned the car on J...
I booked a rental car through Booking.com for use in Lesbos (Midilli) from July 20 to July 22, under reservation number 650384989. When I arrived at the rental location to pick up the car, they required a deposit via credit card. However, my Troy card was not accepted for the transaction. This was u...
On January 20th, I made a car rental booking through Booking.com, and the next day, I canceled it. Not only was it guaranteed for a refund, but I also added an extra guarantee for ₺2000. Despite canceling the next day, it's been a month, and I still haven't received the refund. When I check the site...
I made a reservation at the Pyrgos Sofokleous hotel on Lesbos Island through Booking.com for June 16, 2024. I paid half of the reservation fee, amounting to €190.50, with the remaining balance to be paid upon arrival. Three days before my stay, Booking.com canceled my reservation, citing that the re...
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