I booked a stay at Studio Penelope on Samos Island through Booking.com and completed the payment in full during the reservation process. However, my confirmation document incorrectly shows "payment to be made", as if no payment has been processed.
Despite my repeated attempts to contact both the hotel and Booking.com customer service, I have received no response. I’ve emailed multiple times, explaining the issue clearly and providing proof of payment, yet neither party has taken the time to acknowledge or fix the error.
This is extremely frustrating and completely unacceptable. I demand that Booking.com immediately correct the reservation details to reflect that the payment has already been made. I also expect proper communication from their support team and confirmation that I will not be asked to pay again at check-in. I should not have to chase a company for something that is clearly their responsibility.
When I traveled to Montenegro in December, the hotel informed me that payment through Booking.com had not been received, even though my bank statement clearly showed the charge. As a result, I had no choice but to pay the hotel again out of pocket. Despite submitting proof and requesting a refund, ...
I booked a hotel in Greece through Booking.com, selecting a property with a refundable option. After canceling the reservation, I expected to receive my refund promptly. However, the refund never came. I've reached out to both the hotel and Booking.com via email multiple times, but neither has respo...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I booked an international hotel stay through Booking.com, but several days have passed and the payment has still not been processed from my card. This delay leaves my reservation status uncertain, and I am concerned that my booking might not be guaranteed. I have tried multiple times to contact Book...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
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