When I traveled to Montenegro in December, the hotel informed me that payment through Booking.com had not been received, even though my bank statement clearly showed the charge. As a result, I had no choice but to pay the hotel again out of pocket.
Despite submitting proof and requesting a refund, I still have not received my money back. This exact issue also happened last year during a trip to Lesbos, but at that time, Booking.com refunded the amount. Unfortunately, this time, they are ignoring my case, and I am left to cover the double payment on my own.
I demand that Booking.com immediately refund the duplicate hotel payment and properly address this recurring problem. Customers should not have to chase refunds for errors they didn’t cause!
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I booked and paid for a hotel in Montenegro through Booking.com on October 2 for a stay from December 15-19. However, when I arrived at the hotel, I was forced to pay again because Booking.com hadn’t transferred the payment to the hotel owner. This is the second time I’ve experienced this issue wit...
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