During my recent car rental abroad through Avis via Booking.com, Avis refused to recognize the Full Protection package I purchased through Booking. Without any prior warning, Avis demanded an additional 50 euros, which they charged to me on the spot. When I reached out to Booking.com for assistance, they were entirely unhelpful and provided no support in resolving this issue.
I feel deceived by both companies and request a refund of the extra 50 euros I was unfairly charged. This unexpected charge and the lack of support from Booking.com have left me frustrated and disappointed with the service I received.
On November 9, 2025, we rented a car through Booking from the Avis Dubai office and paid a €108 full insurance fee to Booking during the reservation process. However, when we went to pick up the car, we were told that Booking had not transferred the insurance payment to Avis, and we were forced to p...
I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...
I scheduled a car rental through Booking.com, but the entire experience was a mess from the start. After confirming the booking, I received no clear or detailed information about the next steps. Worse, Booking.com charged my account without sending a confirmation SMS or requesting any approval—money...
On April 6, 2025, I rented a car in North Macedonia through Booking.com and paid the rental fee plus an additional €38.27 (₺ equivalent) for full protection coverage. The next day, when I arrived at the rental office to pick up the car, the Rent A Car agent told me they couldn’t see any record of th...
Comments