We booked and prepaid for a rental car through Booking.com using my personal account and credit card. However, I was not going to be the main driver—just the one completing the payment. During the booking process, we even selected the option for an additional driver, but at no point were we prompted to enter or confirm the main driver’s name.
When we arrived to collect the car, the rental company refused to hand it over because the system had registered me—based solely on the card used for payment—as the main driver. I didn’t have my driver's license with me because I wasn’t supposed to drive. The actual drivers, both of whom were present and had valid licenses and cards, were ignored.
We were told we had to update the main driver’s name through Booking.com, but after hours of being bounced around, including a long call with an agent in the UK, we were informed only the rental agency could change the driver name. The rental company, of course, said the opposite. No one took responsibility.
In the end, we never got the car we paid for. We had to spend even more on taxis and now we're chasing a refund that no one from Booking.com seems willing to process. We've emailed multiple times—zero response. This is unacceptable. We paid for a service we were never allowed to use and have been left without support or resolution. I demand a full refund immediately and an apology for the time and money wasted.
I booked and paid for a car through the Booking.com website, but when I went to the car rental office, they told me I couldn’t take the car. The issue is that I already paid the full amount, and I haven’t been able to get my money back from Booking.com. I provided all the necessary documents and met...
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
I scheduled a car rental through Booking.com, but the entire experience was a mess from the start. After confirming the booking, I received no clear or detailed information about the next steps. Worse, Booking.com charged my account without sending a confirmation SMS or requesting any approval—money...
I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contac...
I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours...
Comments