For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed.
When we arrived, we were told that the automatic car I reserved had been given to someone else, and only a manual vehicle was available. We refused to accept the manual car, as that was not what we paid for. We requested a cancellation and full refund, which the rental company agreed to on the spot.
Despite this, 10 days later, I received an email from Booking.com stating they would not issue a refund. This is completely unacceptable. I paid for a service I never received, and even with a confirmed cancellation from the rental provider, Booking.com refuses to take responsibility.
This kind of behavior is unethical and unprofessional. I demand a full refund immediately for the service that was never delivered. Booking.com has clearly failed to protect its customers or uphold the agreements made on its platform.
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours...
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
I booked an automatic transmission car through Hertz for my trip to Lesbos via Booking.com. When I arrived at the rental office, just 30 minutes late, I was told that all automatic cars had already been rented out because of my delay, leaving only manual transmission cars. Since I can only drive aut...
About 1.5 months ago, I used Booking.com to reserve both a hotel and a rental car for an international trip. On the day of my rental, I realized I’d be about 2 hours late to pick up the car due to a train delay from Copenhagen. At 06:37 a.m., I sent an email through Booking.com explaining the situat...
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