I Paid for an Automatic Car via Booking.com but Received Nothing and Got No Refund

For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed.

When we arrived, we were told that the automatic car I reserved had been given to someone else, and only a manual vehicle was available. We refused to accept the manual car, as that was not what we paid for. We requested a cancellation and full refund, which the rental company agreed to on the spot.

Despite this, 10 days later, I received an email from Booking.com stating they would not issue a refund. This is completely unacceptable. I paid for a service I never received, and even with a confirmed cancellation from the rental provider, Booking.com refuses to take responsibility.

This kind of behavior is unethical and unprofessional. I demand a full refund immediately for the service that was never delivered. Booking.com has clearly failed to protect its customers or uphold the agreements made on its platform.