I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours of waiting ahead, we explained to the Rent A Car agent that we couldn’t wait and would come back later to collect the car. He agreed—at least, that’s what we thought.
The next morning, we went to pick up the vehicle, only to be told we had forfeited both the car and the money because we hadn’t shown up at the original pickup time. They refused to give us the car or issue any refund.
We were left stranded and felt completely scammed. No one from the rental company or Booking.com stepped in to help resolve the issue. I trusted Booking to provide a seamless travel experience, but instead, I lost both the car and the money I paid.
Booking needs to step up and take responsibility for their rental car partners. Travelers shouldn’t have to pay for services they never received due to inflexible or misleading policies. I demand a full refund.
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
For our trip to Italy, I booked both a hotel and a rental car through Booking.com, paying in full before departure. The car rental included pickup at one airport and drop-off at another. Upon arriving at the rental company’s office, the staff began discussing something in Italian, then requested my ...
I booked a rental car through Booking.com from Naples Airport, scheduled to be picked up at 8:00 p.m. Unfortunately, my flight landed slightly late and passport control took longer than expected. I arrived at the rental counter around 8:30 p.m., and after waiting another 20 minutes in line, I was to...
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