I booked an international hotel stay through Booking.com, and the payment confirmation clearly stated that all taxes were included. However, when we arrived at our first destination, the hotel still charged us a city tax on top of what we had already paid.
I immediately contacted Booking.com customer service and explained the situation. They asked for documentation, which I provided right away. At first, they seemed willing to help, giving the impression that they would resolve the issue quickly.
But it’s been over two weeks now—and I’ve received no response, no update, and no refund. I did everything by the book and followed their instructions, but they’ve completely gone silent.
Booking.com, I expect my ₺ refund immediately. If you advertise all taxes included, then you need to stand behind that and reimburse customers when local fees are wrongly added.
I booked a hotel through Booking.com, and the listing clearly stated that the city tax would be €18. However, when I arrived at the hotel, they demanded €27 — a full €9 more than what Booking.com had communicated at the time of booking. The hotel staff told me this was Booking.com’s mistake and tha...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
I booked an airport-to-hotel transfer through Booking.com, but my travel plans changed, so I canceled the reservation. At the time of cancellation, I was informed that I would receive a full refund within 7 business days. It’s now been over two weeks, and the refund still hasn’t been issued. I cont...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
Comments