I Lost €360 to a Fake Message on Booking.com’s Chat – No Support Provided

I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the message was fake.

I trusted Booking.com’s platform to be secure, especially since the chat remains visible on their website. I attempted to report the issue to Booking.com, but despite multiple efforts, I couldn’t reach them by phone or email. All I found were automated responses in their FAQ section.

I am deeply dissatisfied with Booking.com for failing to ensure user security, taking no responsibility, and not providing any direct communication channels. I demand immediate assistance and reimbursement for the amount I lost due to their lack of safeguards.