I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the message was fake.
I trusted Booking.com’s platform to be secure, especially since the chat remains visible on their website. I attempted to report the issue to Booking.com, but despite multiple efforts, I couldn’t reach them by phone or email. All I found were automated responses in their FAQ section.
I am deeply dissatisfied with Booking.com for failing to ensure user security, taking no responsibility, and not providing any direct communication channels. I demand immediate assistance and reimbursement for the amount I lost due to their lack of safeguards.
An unauthorized transaction was made on my credit card via Booking.com without my knowledge or consent. This was done as a password-free transaction, meaning I had no chance to approve or prevent it. I have tried multiple times to contact Booking.com, but there is zero customer support. There is no...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I’m deeply frustrated with Booking.com after falling victim to a scam involving fake hotel reservations and reviews. At first, I didn’t realize what was happening and ended up losing over ₺6000. There was no actual reservation, but it appeared as though one existed, and they took my money anyway. Th...
Booking.com charged me €235 without my authorization, and I’ve been unable to reach any real customer support since then. The website proudly claims you can contact them 24/7, offering links to the Help Center and “Need Help?” pages—but these all lead you in circles with no actual resolution. There’...
I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secur...
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