I booked accommodation in Jakarta, Indonesia, through Booking.com and completed the online payment. However, I could not get in touch with the host despite repeated attempts. After further research, I discovered that this is a common scam tactic in Indonesia.
I immediately requested a refund, but Booking.com has only confirmed that they, too, have been unable to reach the host for months. Despite this, they have not issued a refund for the reservation. It is deeply disappointing to see a platform as established as Booking.com allow such fraudulent listings and fail to protect its customers.
I strongly advise against making non-refundable payments through Booking.com. This experience has eroded my trust in the platform. I demand an immediate refund and expect Booking.com to address these fraudulent practices to prevent other travelers from being exploited.
I deeply regret using Booking.com for the first time. If I had relied on their service for an international trip, I would have been stranded without accommodation. I received a confirmation code for my reservation, but the host never responded. Later, I found the same property listed on Airbnb, and...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I booked a hotel in Bangkok through Booking.com, and upon check-in, the hotel charged me a deposit, promising to refund it after checkout. However, it has now been three weeks, and I still haven’t received my refund. I reached out to the hotel, but they are completely ignoring my requests. I trusted...
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