1Win Ignoring Proof of Successful 700 USDT Crypto Deposit

Anna
Anna
1win
June 10 11:45 PM

I am filing this complaint because I am getting increasingly frustrated with the generic responses I have been receiving instead of an actual solution. My 1Win account ID is 336854***. On May 30, 2026, I deposited 700 USDT into my account, and it still has not been credited to my balance. The transaction on the blockchain is clearly marked as successful and has more than enough network confirmations. The funds were sent exactly to the deposit address provided by your system, which ends with 2d91E***. For your technical team to verify, the full transaction hash is: x9c4fe54171ec026a836e65a3e5744cd66dcb7de9ba2e29c96a8e9adacfc45***. Despite this undeniable proof that the crypto has reached your wallet, my 1Win balance remains at zero and the deposit is not reflected anywhere in my account history. I request that a real person from the finance or payments department urgently review this transaction hash on the blockchain, identify why the deposit was not processed, and manually credit the missing 700 USDT to my 1Win account without any further delay. This is a significant amount of money, and I do not find it acceptable that it is left in limbo despite a clearly successful transaction.

June 11 11:11 AM (11 hours after complaint)

Hello! We understand why this situation is causing frustration, especially considering the amount and the confirmed blockchain status. Thank you for providing the transaction details and hash — this helps us move the review forward faster. We have already forwarded the specified transaction to the responsible department for accelerated processing. At the moment, the specialists are completing an additional verification of the deposit, and we expect the funds to be credited in the nearest time.