I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22.
But we began to question the validity of the listing following the payment. Shockingly, the property vanished entirely from Booking.com—it was kicked off the platform following payment.
I emailed Booking.com several times right away, but nobody answered. How can a phoney property be advertised, taken money, then vanish without anyone else knowing? Booking.com has to answer for a major security issue whereby scammers may operate on its site.
Six days before our vacation, we so find ourselves without lodging and Booking.com declines to help us. I want a quick refund and rely on Booking.com to make sure other consumers are not victims of these frauds. Fix this now!
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
I had an extremely frustrating and unacceptable experience with a reservation I made through Booking.com at Casa Vacanza Crispi 33 in Rome, Italy. I arrived at the property on May 15, 2025, at 16:10, within the stated check-in window of 13:00–17:00, but could not reach the host despite multiple atte...
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