I booked an automatic transmission car through Hertz for my trip to Lesbos via Booking.com. When I arrived at the rental office, just 30 minutes late, I was told that all automatic cars had already been rented out because of my delay, leaving only manual transmission cars. Since I can only drive automatic, I refused the manual car and wanted to cancel the booking. Renting a manual car for the price of an automatic didn’t make sense either, as automatics are more expensive. Hertz directed me to cancel through Booking.com but then informed me that I wouldn’t be refunded. This is highly unethical—they rented my car to someone else and still charged me. I demand an immediate refund for the service I didn’t receive.
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contac...
Dear Booking.com and Hertz Customer Service, I am writing to formally submit a complaint regarding a highly disappointing and unacceptable experience ...
I made a car rental reservation through Booking.com with Hertz, scheduled to pick up the vehicle at Basel Airport. I arrived two hours early, only to be told by Hertz that no cars were available. Despite my confirmed reservation, they offered me a different vehicle—but only if I paid three times the...
I rented a car through Booking.com, but when I arrived at the pickup point, they tried to give me a vehicle that was covered in scratches and had its engine warning light on. I refused to accept it and called Booking.com's customer support. The agent told me I could cancel the original reservation i...
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