I rented a car through Booking.com, but when I arrived at the pickup point, they tried to give me a vehicle that was covered in scratches and had its engine warning light on. I refused to accept it and called Booking.com's customer support. The agent told me I could cancel the original reservation if I immediately made a new one. I followed instructions and booked a second car on the spot.
However, the system only allowed reservations starting two hours later. I asked if I could still get the car right away, and the agent assured me it wouldn't be a problem. I paid for the new booking, but when I went to pick up the car from Hertz, they told me I had to wait two full hours because my reservation wasn’t active until then. I’ve been waiting since noon with no car and no solution.
I tried to cancel the second reservation, and now they won’t even allow that.
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
I made a car rental reservation through Booking.com with Hertz, scheduled to pick up the vehicle at Basel Airport. I arrived two hours early, only to be told by Hertz that no cars were available. Despite my confirmed reservation, they offered me a different vehicle—but only if I paid three times the...
Dear Booking.com and Hertz Customer Service, I am writing to formally submit a complaint regarding a highly disappointing and unacceptable experience ...
I booked and paid for a car through the Booking.com website, but when I went to the car rental office, they told me I couldn’t take the car. The issue is that I already paid the full amount, and I haven’t been able to get my money back from Booking.com. I provided all the necessary documents and met...
About 1.5 months ago, I used Booking.com to reserve both a hotel and a rental car for an international trip. On the day of my rental, I realized I’d be about 2 hours late to pick up the car due to a train delay from Copenhagen. At 06:37 a.m., I sent an email through Booking.com explaining the situat...
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