Booking.com's Failed Cancellation, Demanding Urgent Refund

Through Booking.com, I made a reservation for Studio2Let with the reference number 3938012764 and the PIM code 3758. I had to change my plans later on, though. But, to my disappointment, Booking.com didn't do what I asked them to do. So, on the day of my trip, they charged me 200 GBP, and when I called the hotel, they told me they couldn't give me a refund. I want to get paid right away for this awful situation. Please return the money as soon as possible. It's annoying when booking platforms don't do what they say they'll do and leave customers with charges they shouldn't have had to pay. I hope this problem is fixed quickly and I get the refund I'm entitled to.




