Between June 23 and June 26, I booked a stay at Calm Villa Bali through Booking.com under reservation number 4845632227. During the booking, I completed a payment of $200 with my credit card. Despite the payment being successfully processed, I never received the accommodation I paid for. I was left without service, which caused me significant stress and inconvenience.
After realizing the issue, I repeatedly tried to contact Booking.com customer service. Unfortunately, my calls were ignored, and no proper solution was offered. Instead of providing assistance, I felt deliberately stalled and could not find anyone willing to take responsibility. My registered phone number ending in 52 was also provided during my attempts to resolve this matter, yet no follow-up was made.
This is the first time I have ever faced such a problem with an online booking platform. I demand that Booking.com immediately refund the full $200 I paid and issue an apology for the inconvenience caused. I expect prompt action without further delay.
On October 3, 2025, I paid for a hotel reservation through Booking.com (Reservation No: 5130****77) using PayPal. However, when I arrived to check in, the hotel informed me that they had not received any payment, and I was unable to stay there. On October 4, 2025, I initiated a refund request. When ...
I made a 6-night reservation on Booking.com for July 7–13, paying a $140 prepayment as part of the booking process. Without any prior notice or consent, Booking.com canceled my reservation, claiming they could not collect the remaining payment. Even worse, they deducted $125 from my initial payment ...
I booked a property through Booking.com, but when I arrived, the host didn't give me the keys, leaving me stranded on the street. They didn't respond to any of my messages. I asked them to call me, but they never did. Booking.com has seriously let me down. Despite trying to contact the host directly...
I made a reservation through Booking.com for One Bedroom near Floranca Park from January 6, 2025, to February 6, 2025. The total payment of ₺37,492.84 was charged to my credit card. However, the property canceled my reservation, and despite numerous follow-ups, neither the property nor Booking.com h...
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