Booking.com Showed 6AM Cancellation Policy but Cancelled at Midnight

I made a reservation through Booking.com for a room at The Kiteville in Phoenixville. The information on the website clearly stated that the booking would not be cancelled until 6:00 a.m., and that as long as it was paid before 6:00 a.m., it would remain valid. We paid before 6:00 a.m., relying on what your website said, but the reservation had already been cancelled at around 12:00 a.m. This is not what was stated online, and we were misled by the incorrect information on your platform. You cannot put in writing that a booking will not be cancelled until 6:00 a.m. and then cancel it at 12:00 a.m., because that kind of mismatch between what you promise and what you do costs people real money. Because the reservation was wrongly cancelled earlier than the stated time, we were forced to rebook the room again in the morning, which cost us an additional 202 dollars. When we contacted your customer service, we explained the situation clearly and were told that we would be reimbursed because the cancellation happened at the wrong time and was not our fault. However, since then, we have repeatedly called your support, and each time, after explaining everything, the call is disconnected. It is extremely frustrating and upsetting to be hung up on over and over again when we are simply trying to resolve an issue caused by incorrect information on your website. I am also very concerned about how many other customers may have lost money in the same way without realizing that the cancellation times on your site are not being honored. I am requesting that Booking.com refund the 202 dollars we had to pay to rebook the room due to your system cancelling the reservation earlier than the stated deadline. I also expect you to review and correct the information on your website so that other customers are not misled in the same way. I want this issue to be resolved promptly and taken seriously, as your current handling of it feels disrespectful and unfair.