I made a same-day reservation through Booking.com and, to confirm the details, I called the property directly. To my surprise, they told me the price listed on the site wasn’t accurate and said they would cancel my booking.
Not only was this incredibly unprofessional, but I also couldn’t reach anyone from Booking.com to properly address the issue. I paid for the reservation, and now I have no idea when or if my money (₺) will be refunded.
How is it my fault that the price wasn’t updated? That’s the platform’s and property’s responsibility. If I hadn’t called, would I have shown up with six people only to be told it was invalid on the spot? That’s completely unacceptable.
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
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