I just booked a hotel through your platform, and I'm upset because I got charged twice. I used Booking.com to reserve a room at an international hotel, but I ended up paying for it twice! Even though I emailed you about this matter more than a month ago, I still haven't received a response. The fact that I am still out of pocket due to this error after all this time is getting under my skin ,really frustrating. To be completely honest, I am really disappointed by the entire situation. Because of this, I question whether Booking.com is customer-centric at all. The service I have received thus far has left me extremely dissatisfied. Could you please respond to this double charge as soon as possible? I would greatly appreciate it. If you could look into the problem and figure out how to fix it soon, that would be great.
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
Hello, I attempted to make a hotel reservation through Booking.com. After entering and confirming my payment details, I received an error message stating, "Your reservation was not completed." When I checked my bank account, I noticed that the payment had been deducted, but I didn't receive a reserv...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
While I was in Tokyo, I booked a hotel through Booking.com for my next stop in Osaka. However, the system glitched during the booking process and kicked us off the page. When we checked our card afterward, we noticed we had been charged twice for the same reservation. Booking.com sent us an automat...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
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