We made a reservation through Booking.com for a hotel in Varna, Bulgaria, with a check-in on August 2nd. Upon arrival, we discovered that the hotel did not exist. We searched the area with locals and verified through Google Maps, but there was no hotel at the provided address or in the village. The hotel didn’t have a phone number listed, and despite positive reviews, the reservation turned out to be fraudulent. After hours of searching, my spouse contacted Booking.com’s customer service, who promised to get back to us within 40 minutes with the hotel's phone number, but no one followed up. We had no choice but to sleep in our car as there were no other hotels nearby. We were charged for a non-existent hotel and misled to a fake address. I am filing a complaint globally about this site, advising against prepayment, and demanding an apology and a full refund.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I made a hotel reservation in Athens through Booking.com, only to discover upon arrival that the hotel did not even exist. The address led us to a nonexistent location, leaving us stranded late at night in a foreign city with our luggage in hand. This was a terrifying and deeply frustrating experien...
I experienced a serious issue with my Booking.com reservation (No. 5791***530). The host contacted us by phone and message, saying they had to leave town urgently and would not be able to meet us, instructing us to find another place to stay. When I called Booking.com customer service, they claimed ...
I booked a hotel in Skopje through Booking.com, which was clearly listed as having a free cancellation policy. Unfortunately, my flight was canceled, and I had no choice but to cancel the reservation. However, the hotel now refuses to refund my money, claiming that my booking wasn’t eligible for fre...
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
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